15 Best Instant Messaging Apps For Business

This Swiss-made encrypted messaging app is so secure it doesn’t even require you to enter your email address or phone number to use it. Threema also permanently deletes messages after it is delivered, so there can be no misuse of the data and metadata. Signal is probably the most famous messaging app for those that want their privacy kept private.

Slack is the safe bet for those who are ready to part with a round sum of money for unlimited 1000+ integrations and other popular features. It integrates with third-party apps like Zoom to share links for video calling professionally. Technology to communicate efficiently from anywhere using any device. Google Workspace is a secure communication app for small and large businesses. Microsoft Teams allows you to organize your chats by creating notes, saving documents, and syncing calendars.

Googles Business Messages

Tameday is a great-looking product with plenty of good reviews, but the paid version is just too slimmed down for our liking. If you’re a small business with just one person in control, it could be a good choice for you, but even then, with only 100 MB of file storage, you might run out of space fast. Twist has some good ideas, but its lack of voice/video calling really hobbles it, preventing it from being a solid all-in-one solution. Still, it’s worth keeping an eye on this app to see how it evolves.

I know I’m being captain obvious here, but this is a crucial difference from email, on which it’s accepted that you may receive an answer a couple of days later. We expect companies to welcome us with open arms around the clock and reply to our complex and long-winded questions within minutes. Besides that, we also want to be able to reach them on other channels than just email or phone. I’m talking WhatsApp, Facebook Messenger, Instagram DMs, Telegram, and more.

With a mobile document library, frontline workers finally have access to training resources and documentation, right at their fingertips. Since frontline workers are clearly so valuable in driving consumer purchasing power, it’s shocking that they aren’t given the proper technology needed to communicate. Desk workers enjoy endless options for workplace software that provides them with a clear bumper between their work life and their personal lives. However, many blue-collar workers are not afforded the same level of consideration when it comes to work/life balance. Retail Reach every employee on and off the shop floor.Healthcare Engage your frontline healthcare workers.Hospitality Connect different departments for faster customer service. Our smartphones enable constant and instant communication with our family, friends, and work colleagues.

Make Sure Your Instant Messaging App Has Robust, Built

With the billions of users, there’s a fair chance brands will find a lot of new customers there. Best team messaging apps can help teams stay in touch, and stay productive, even if they can’t come in to the office. With Trengo, our customer service platform, you can manage all your messaging apps in one view. This enables your team to give the fast and high-quality service your customers require but in an efficient way. Another popular tool for internal business communications, Microsoft Teams probably needs no introduction—it has built-in video call and team chat features for collaborating with teams.

For this purpose, the American audience chooses Silent Phone— a software component of Silent Circle’s Enterprise Privacy Platform of devices that keep businesses safe and secure. This app leverages peer-to-peer encrypted calling, secure video, messaging, and file transfers . Both messaging options have similar functionality, but differ in the quality of calls. With that being said, Viber is better for desktop calls, while WhatsApp ensures the perfect quality of voice in the mobile version.

She has contributed to print and online publications such as The New York Times, Lifehacker, and PCWorld, specializing in tech, productivity, and lifestyle/family topics. She’s thrilled when those topics intersect—and when she gets to write about them in her PJs. Google Chat threads are always expanded, which means it can be difficult to navigate conversations with lots of tangents and side chatter. If you don’t need all of Slack’s bells and whistles and you already use Gmail and Google Meet with your team, Google Chat is a fine alternative that has all the essentials. Chat – Easily create a chat per location, project, department or even start a private dialogue by browsing work contacts.

Lead Gen & Marketing Strategies For Messaging Apps

Mattermost, an open-source tool designed for developers, has a free plan with unlimited message history and integrations, but it’s limited to up to 10 members. If you have more than 10 members, you have to pay $10 per month, per person. Zulip is an open-source team messaging app, but it feels more like a ’90s web forum. Every message has to have a topic or subject, text and images/GIFs are tiny, and the interface is dated. You can quickly add a bot, or an app integration, in Google Chat. In fact, bots are a prominent part of the Google Chat ecosystem.

You can use such a stunt to encourage people to contact you and hence “opt-in” for communication with your brand for a promise of reward or pure entertainment. You can take a page out of Lego’s book and create your own chatbot that you can then promote with Facebook’s click-to-Messenger and click-to-WhatsApp ads. If you do it right, it will significantly drive down your cost per lead, which is great for your bottom line.

Messaging includes many platforms like SMS, Facebook Messenger, WhatsApp, and more. Office Chat works in web browsers and has apps for iOS, Mac, Windows, Android, Linux, and Cross-chat between computer, phone, or tablet. If you create a new domain, you will have to invite other users to join the domain in order to message them. Homebase was recognized for our work supporting small businesses and their workers during the pandemic with helpful resources and advocacy through data. They engage clients through WhatsApp & WeChat and transact directly on those platforms, which means they deliver the Threads customer experience wherever our clients are in the world. Chatbot helps businesses to manage and schedule appointments on WhatsApp.

• These Threads are similar to the style of discussion you see on apps like Facebook, and they’re becoming common in other chat apps as well.
• What’s important to note that these voice calls only go to your contacts listed—they’re not actual phone calls .
• Employees can communicate via desktop computers or mobile devices.
• Before RingCentral bought it in 2015, Glip had already become a solid team chat app with third-party integrations.
• Zulip is an open-source team messaging app, but it feels more like a ’90s web forum.
• If you use video-conferencing software for business, you should be using Zoom.

The free trial is one of the best ways to start using this messaging platform at no cost. Plus, the analytics will help you continually improve your approach for the best business texting results. Project management is also improved through Homebase messaging. You can use the group chat rooms to message everyone about shift tasks and things that need to be completed. You will be able to see who read your sent messages on the business messaging app and get everyone coordinated on the project or challenge, making your business run smoother. If you need to discuss an issue quickly with a team member on a one-on-one basis, you can use Homebase messaging to do so as well without having to search for their phone number.

You get everything in the consumer-grade version, plus a whiteboard, video conferencing, personalized meeting URLs, and the ability to record meetings. With more than a billion users, the app for messaging, social media, and e-payments is where your customers will be most accessible. Explore Google chat in case you are Corporate Mobile Messenger Development interested in deep integrations with Google Workplace tools. This is a recently released team chat tool with many features to come. Slack, a team chat tool released in 2013, is ahead of the curve when it comes to apps for chat. It’s been often praised for having 1000+ integrations, friendly UX and a powerful search.

#6 Marketing

Instagram Messaging is a great communication channel for businesses. For many e-commerce businesses, their page serves as a product page. When a customer wants to order something, they simply send a DM. This way, the customers don’t even have to visit the company website anymore.

Flock is a useful messaging app, but it’s hard to see what differentiates the free version from the competition, especially with such a strict storage limit. In addition, the busy interface doesn’t make for the best user experience. All of the most popular ones—WhatsApp, Telegram, Line, Viber, Facebook Messenger—come with individual or group chats. Consider the different chat formats that will be most helpful to your business. If you’re looking for a platform with voice and video chat capabilities, be sure to confirm whether there are restrictions on those types of chats. No one business messaging app will be the best fit for every business.

If you don’t have a dedicated IT staff, it’s going to be tricky to set up, particularly if you’re attempting to set up the free version. Considering the size of organizations Teams seems to be built for, however, that’s probably not much of a barrier—especially if your team is already using the Microsoft suite of apps. Slack’s biggest downside might be its price—particularly given that it doesn’t come as part of a broader software bundle. For teams that are serious about workplace chat, however, Slack offers more than enough value to be worthwhile.

You can use these shift notes to relay any unique information about the particular shift, like if they are training a new employee or handling a private party. Not only can you use the app to message the whole team or individuals, but your employees can do so as well. Since your team is already using the app to check schedules and timesheets, they will be able to respond quickly. Serving as the lead content strategist, Snigdha helps the customer service teams to leverage the right technology along with AI to deliver exceptional and memorable customer experiences. Messaging applications make it increasingly easier for businesses to set up their presence on these apps and interact with consumers.This presents a big business opportunity. 69% of users say that being able to message a brand boosts their trust and confidence in the brand.

Offering safe solutions for your customers on the internet is already important, but we expect it’s going to play an even bigger role in the near future. That’s why there are also more and more businesses using Telegram for Business. Users of Telegram can send encrypted and self-destroying messages, videos, photos, stickers, and files. Now, it’s a place where many businesses thrive by showcasing products and connecting with their following. We wouldn’t have accepted those companies on Instagram a couple of years back, but now, we almost don’t take them seriously if they don’t have an account.

The simplicity and ease of use are what their customers value as well. Business instant messaging is not a nice-to-have addition to the workplace anymore. Instead, it is an integral communication practice for companies of all sizes.

Email Apps To Help You Tame Your Inbox

It also lacks message threading, opting instead for in-line replies. For small teams that prioritize voice calls, Discord might be a better option than Slack because it has an always-on voice channel where people can jump in or out for impromptu chats. It also features native screen-sharing and streaming functions, which make sense for a gaming chat app and could be useful for certain work-related activities, as well. And while some video calling options allow for a high number of participants, it’s probably still not enough to make up for the lack of necessary features. Boasting millions of active users, Telegram bills itself as the fastest messaging app around. There is support for stickers and GIFs, photo and video editing, and group chats for up to 200,000 people.

Teambook keeps messages, links, contacts, and tasks organized by folder in one location. For team collaboration, Chanty offers file sharing, screen sharing, and an unlimited searchable messaging history. One of the original apps for instant messaging, Skype began https://globalcloudteam.com/ life in 2003 as a peer-to-peer platform for IM and calling capabilities. Skype still offers individuals and small teams reliable instant messaging, voice and video calling, and screen sharing. It’s also great for calling landlines at majorly reduced rates.

Group Chats

The chat is user-friendly and straightforward and can help to keep both large and small teams connected. These business messaging apps are suitable for many different businesses, but some are better for certain situations than others. The following detailed reviews can help you determine which app is best for your business. Business messaging apps have several advantages over email, which continues to be a productivity black hole.

‍Medium and large businesses can apply for WhatsApp API, which allows them to expand WhatsApp marketing features, such as creating WhatsApp bots. But what if you have a team of people texting contacts, customers, or clients? Then you’ll need a business texting service with a shared team inbox and conversation assignment features. While WhatsApp allows group video calls, you can’t get more than three people in on the same call.

If you have a Facebook business profile, Messenger is already included. It’s a great, free tool that allows you to provide better service to your customers. Despite all this, Slack’s price point puts it out of reach for many startups and small teams.

Once messages are deleted from Dust, they can never be recovered, giving you complete control over your privacy. The latest features include Blasts, where you can share your pictures and thoughts with your followers — they’ll expire after 24 hours, just like messages. Google Chat provides a platform to facilitate how teams communicate and collaborate. It is a place where people can exchange direct messages or create team chat rooms, share files, and start a video call in Google Meet. In addition to video calls and voice calls, Skype is an instant messenger app that allows you to message anyone in the world in real time.